29 June 2020
On behalf of myself and Jenny Hill, our Director of Operations we’d like to keep you, our loyal guests updated with our pre-opening preparations.
Before I continue I hope you, your friends and family are all keeping safe and well during this extremely challenging time? If you or a loved one have been personally affected, our heartfelt thoughts go out to you from everyone at Thorpeness Golf Club and Hotel.
Golf at Thorpeness has been back in business since 13th May, we've been happy to welcome members, their guests, visitors and new members over the last few weeks. The golf course is looking good, the recent and much needed rain has improved the playability of the golf course and our green keeping Folk are steadily getting back to normal service.
If it’s golf coaching you are looking for then our fabulous coaching team can help, coaching is available from our Director of Golf and PGA honorary member, Christine Langford, Thorpeness PGA Professional Daniel Skriabin or our Ladies’ European Tour member and Solheim Cup player Becky Brewerton, check out the pro shop Facebook page for some handy tips! The Golf Folk at Thorpeness are ready to welcome you back so get planning your society days, overnight stays and fun plays – just let us know if we can help you to enjoy your golfing experience at Thorpeness.
Now the government and UK Hospitality have released the final guidelines we can now communicate the official changes we are making to keep you safe and well during your time with us.
Jenny and her fellow Hotel Folk have been working hard to retain the balance between the Thorpeness experience you have learned to expect whilst giving you the confidence you need to eventually plan your next visit. Let me take a few minutes to explain some of the changes you may expect to see.
I’m sure many of you have met David Margas, our hugely experienced and creative Head Chef. David and his fellow culinary Folk have been working through our menus to ensure you can enjoy the full Ogilvie’s experience in the restaurant, on the terrace or within the comfort of your own room.
Whilst the quality of your food will remain as tip-top as before, you’ll notice some changes at breakfast as we move anyway from buffet-style service with every dish prepared to order and delivered to your table until 12 noon. Everyone is welcome to join us for breakfast and of course for morning coffee and a catch up with fellow golfers and friends alike before hitting the first tee.
With some uncertainty around the level of ingredients we will be able to procure in the early days David has prepared a simple, but delicious bar menu available until 5 pm. Dinner has not been overlooked serving from 7 pm – 9 pm, check out our menus here.
I know many of you will remember Jane and Shirley our Food and Beverage Managers and they have been working hard to design a new safe dining experience to make sure that you feel comfortable and able to relax. The first and most obvious is adherence to the 1 metre plus social distancing guidelines ensuring tables are well spaced throughout the restaurant, of course, if you would prefer to eat in the comfort of your own room we can arrange that for you.
We will course be asking you to look after yourselves a little more than usual, whilst we’re happy to bring your choice of wine or beer to your table, we’ll allow you to pour the wine for yourself. You’ll also notice our tables won’t be pre-laid, all cutlery will be brought to you throughout your meal with each course.
Tracy Bryan, our Front of House Manager is looking forward to welcoming you all with a friendly smile. You’ll notice a few small changes in reception, we’re kindly asking guests to check in a little later at 3 pm and check out a little earlier at 10 am simply to allow housekeeping to complete an even more thorough clean of our bedrooms before the next guest arrives.
Turning to housekeeping, our Housekeeping Supervisor Elizabeth Hayward has also been making some subtle changes. Some examples include the earlier check-in and check-out times as referenced above. Daily housekeeping for residents staying more than one night will only be completed by request, we are of course happy to do this for you, we just ask you to arrange this with Tracy at reception. You’ll notice all in-room reading has been removed therefore you’ll receive a more enhanced pre-arrival e-mail on completion of your reservation.
In the public areas of the hotel you’ll notice housekeeping Folk are always on hand to ensure all popular touch-points are regularly sanitised as well as lots of sanitiser stations around the hotel. Your safety and our high standards of cleanliness are of utmost importance to us.
Some of the saddest stories I have been hearing are of friends and family events that have had to be cancelled, our Events Manager Lorraine Mitcham can help you get those all-important dates back in the diary. Please contact email@example.com
I do hope this information has put your mind at ease and given you some reassurances as to the steps we are taking to make sure your return is a safe one.
As things change I will update this page and as I opened I very much hope you are all safe and well. Don’t forget to keep an eye on our website for our latest updates with regard to the golf course, Christine Langford our Director of Golf is always on hand to answer any questions or concerns.
We look forward to welcoming you back from 4th July
Chief Executive Officer – The Hotel Folk